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Innovation

4503 posts

[[ 9 ]]

Serve Robotics to Acquire Autocado Robot Maker Vebu

  • Tony Loeb
  • 17 November 2024
🍴 Wonder is acquiring Grubhub for $650 million, with the deal including $500 million in senior notes and $150 million cash. Expected to close in Q1 2025, the acquisition will integrate Grubhub's network of over 375,000 merchants and 200,000 delivery partners with Wonder's app, which features Multi-Restaurant Ordering from 30+ restaurants. Founded by ex-Walmart U.S. eCommerce CEO Marc Lore, Wonder has raised an additional $250 million. Grubhub, operating for 20 years, has a vast delivery network and loyalty programs like Grubhub+ and services over 360 universities and 10,000 companies.
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How decision intelligence unlocks hotel data for better insights

  • Lana Cook
  • 15 November 2024
💰 Decision intelligence (DI) combines traditional data-driven decision-making with AI and ML, transforming hotel strategies by predicting strategy impacts before implementation. Cloudbeds Intelligence analyzes billions of data points for dynamic rate suggestions and marketing. It integrates past decision outcomes, real-time market conditions, and predictive maintenance for operations. Cloudbeds Intelligence will be launched in 2025, aiming to unify departments for optimal decision-making across hotel management.
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  • 3 min

AI, Ads, and Analytics: November 2024 Hotel Digital Marketing Insights

  • Kushal Walia
  • 15 November 2024
📱 In November 2024, hoteliers gain from digital marketing advances: Google's Travel Feeds in Search Ads up click-through rates by 20%, YouTube's Shorts monetization offers new ad tools and creator partnerships, and Meta's product catalogs add videos. Google enhances AI in Performance Max campaigns and critiques off-brand content, while YouTube citations in AI Overviews rose by 310% since August. These updates bolster personalized, automated marketing ahead of the holiday season.
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The Transformative Power of Social Media in Travel

  • Beautiful Destinations
  • 15 November 2024
```html 🌍 ``` In the upcoming "2025 State of Social Media in Travel Report" by Beautiful Destinations, the travel industry's shift to digital and social media's pivotal role is highlighted. The report, publishing in January 2025, notes that online travel agencies like Expedia and Booking.com began the digital transformation, which has since been propelled by platforms such as Instagram, TikTok, and YouTube. Beautiful Destinations itself, with over 50 million followers, illustrates this change. Studies show 77% of travelers use social media for planning, with 75% inspired by it to visit new places. With Millennials and Gen-Z expected to account for 80% of travel spending, travel brands need to focus on social media strategies to maintain relevance. Social media has surpassed search engines and traditional media as the primary source for travel inspiration, with users spending on average 176 hours annually on social platforms searching for travel ideas. Content creators on Instagram, YouTube, and TikTok have become the new influencers, reshaping travel trends and brand strategies.
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  • 2 min

Apple taps Delta, United, other major airlines to help track luggage with AirTags, Find My technology

  • Kelly McCarthy
  • 15 November 2024
🔍 Major airlines including British Airways, Delta Air Lines, Qantas, United, and Virgin Atlantic are cooperating with Apple to use AirTag geolocation for tracking lost luggage. United aims to implement the service system-wide in early 2025, while Delta anticipates starting later this year. Additional partners are Aer Lingus, Air Canada, Air New Zealand, and others. The service will utilize GPS data from AirTags via the Find My app, enhancing luggage tracking and customer service.
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D-ID launches new high-quality avatars capable of real-time conversations

  • Ivan Mehta
  • 15 November 2024
📹 D-ID releases Express and Premium+ avatars for AI video content creation, aiming to humanize AI interactions in marketing, sales, and customer support. Express avatars require ~1 minute of video for training; Premium+ needs a few minutes but adds hands and torso for realism. Premium+ offers real-time interaction, useful for webinars and translation. D-ID's personalized video campaigns have increased click-through rates by 30% and conversion rates by 35%. The enterprise marketing suite includes interactive avatars, AI influencers, translation in 30 languages, and API integration with CRMs.
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  • 4 min

The Hospitality Industry’s Digital Evolution – PMS and RMS: The Dynamic Duo Driving Hotel Success in a Digital World

  • Revfine.com1
  • 15 November 2024
💾 In the rapidly evolving hospitality sector, the integration of a modern cloud-based Property Management System (PMS) and Revenue Management System (RMS) has become crucial. This technological synergy enhances operational efficiency, maximizes revenue optimization, fosters data unity, and improves guest experiences. Hotels that adopt integrated PMS and RMS platforms are positioned for growth, scalability, and adaptability in the face of changing traveler demands and competitive markets. Embracing this integrated tech stack is essential for delivering seamless, personalized services and maintaining a competitive edge.
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  • 2 min

Guest Post: Vertical AI – The game-changer…

  • Travel Weekly Group Ltd
  • 15 November 2024
🏕️ The Paris Olympics presented challenges in balancing supply and demand for the travel industry. Vertical AI, tailored for travel, emerges as critical for real-time, personalized offers. 75% prefer travel experiences over possessions, as per Global Rescue Spring 2024 Survey. Travel Tuesday's search interest surged 500% in two years, indicating a need for scalable, personalized travel services. Vertical AI specializes in dynamic pricing and inventory, unlike broad-focused generative AI, and is crucial for large events like the 2026 World Cup and the Los Angeles Olympics.
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Cvent’s trends shaping the future of meetings and events

  • Automatic
  • 15 November 2024
🏆 On Nov 15, 2024, at Cvent CONNECT Europe, CEO Reggie Aggarwal highlighted the transformative recovery of the events industry. AI is advancing event planning with over 20 initiatives and 200 experts. Organizations now prioritize ROI, leveraging Cvent's platform for data-driven decisions. The experience economy thrives as demand for in-person experiences grows, driven by hybrid work trends. Reggie Aggarwal affirms the lasting impact of events for connection and community.
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  • 6 min

10 tips to protect your business against hotel phishing attacks

  • Tom Brown1
  • 14 November 2024
🚬 Phishing in hospitality targets personal and financial data for financial gain, using emails, messages, and fake websites. Hotels are vulnerable due to the vast amount of valuable data they process. Protection measures include avoiding search engine logins, bookmarking official URLs, using strong passwords, employing password managers, enabling Two-Factor Authentication, setting up login alerts, scrutinizing email addresses, creating reporting plans, using Single-Sign-On, training teams, and fostering an environment for reporting incidents. Cybersecurity in hospitality is critical to protect against phishing attacks and preserve guest trust.
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