Innovation

📞 PolyAI, a voice AI company, partners with OpenTable to enhance restaurant customer service. National Restaurant Association survey revealed 62% of operators lack staff for demand, and 30-60% of calls are missed, per PolyAI data. OpenTable's network can now use PolyAI voice assistants for booking and inquiries, even outside working hours. Melting Pot, a North American fondue chain with 90+ locations, is an early adopter, seeing potential for quick implementation within three weeks. OpenTable's Integration Marketplace enables over 150+ software integrations.

📈 Piada Italian Street Food partners with Sparkfly to enhance their guest loyalty program, introducing a customizable, tier-based experience with the Piada One digital engagement platform. The new system, replacing separate programs for purchases and catering, integrates with Olo for online ordering and allows guests to earn rewards based on spending, offering benefits like free entrées, drinks, and exclusive challenges. Sparkfly's integration supports a personalized customer journey, with Piada planning tier-based marketing and incentives for loyal customers.

📖 Piada Italian Street Food collaborates with Sparkfly to enhance its guest loyalty program with customizable tiers, allowing guests to earn rewards based on spending. The program, part of Piada One digital platform, integrates with CRM tools and offers flexibility in reward redemption. Jason Profitt, VP of technology at Piada, emphasizes personalization and operational control. Sparkfly, led by CEO Catherine Tabor, adds innovative functionalities with Olo integration. The revamped system replaces separate loyalty programs with a unified, points-based approach responding to customer feedback, promising faster rewards accrual for larger orders. Sparkfly also serves Chipotle, First Watch, and Bojangles with tailored tech solutions.

💲 Piada Italian Street Food partners with Sparkfly to revamp its in-house developed guest loyalty program. The updated system introduces customizable tiers, allowing guests to earn rewards based on spending levels and choose from different offers. Integration with Olo via Sparkfly enhances customer experience through improved loyalty and offers. The unified Piada One platform consolidates regular purchases and catering programs, responding to feedback for a points-based system that favors higher value orders. Sparkfly brings experience from working with brands like Chipotle, First Watch, and Bojangles.