Innovation - 10 Minutes News for Hoteliers - Page 41

Reclaiming the core of hotel technology

💻 Nov 26, 2025, the IDC MarketScape highlighted a paradigm shift in property management systems (PMS) within hotels. Who? Hotels, What? PMS evolution with AI, automation, and data strategies. How? By integrating operational, guest, and financial data, supporting varied models, and using composable architectures. Why? To enhance connected systems like CRM and revenue management. Where? Within hotel ecosystems. The PMS is now central, driving efficiencies and strategic decisions through intelligence and automation.

Building trust in agentic AI travel tools

🗺 Nov 26, 2025: Major travel platforms like Google, Expedia, Priceline, and Kayak are investing in autonomous AI for trip booking, but only 2-12% of travelers trust AI to make independent decisions due to privacy concerns and AI inaccuracies. Over 50% of consumers worry about data use, limiting readiness to share payment details with travel bots. As AI technology progresses, consumer comfort and trust will dictate the pace of adoption in the next five years.

Google begins showing ads in AI search results

💸 Nov 26, 2025: Google tests ads in AI Mode search responses, placing sponsored results in AI-generated answer cards. Consumer behavior shifts, with a 752% increase in AI-driven traffic to ecommerce sites. Grocery, furniture, and apparel sectors see significant AI visibility growth, marking AI's new role in holiday shopping. Advertisers face a competitive 2026 landscape as OpenAI plans an ad-supported rollout. Google explores new UI elements to enhance AI Mode, with potential for autonomous purchasing in the future.

Google’s pretraining edge puts pressure on OpenAI

💻 Nov 26, 2025, Google unveils Gemini 3, sparking concern at OpenAI. Internal memos reveal OpenAI's fears of economic headwinds and losing their competitive edge. Google’s model outpaces OpenAI by mastering pre-training efficiency, crucial for superior AI model performance. The AI landscape could shift, favoring companies like Google with robust infrastructure and proprietary tech. The evolving focus on smart pre-training over sheer scale may redefine market dynamics, challenging OpenAI's previous leadership.

5 min

Paid in full: For hotels, what’s the point of sale?

💵 Hotels leverage advanced POS systems to enhance guest experiences and boost revenues. Toast's POS, with features like the Toast Go 3 device, integrates with the PMS for seamless operations. Agilysys emphasizes mobile payments, offering Agilysys Pay for secure transactions. Shiji Group’s Infrasys POS focuses on user-friendly interfaces and reliability. FreedomPay uses AI for sales boosts and supports mobile payments. Oracle's Simphony processes 6.3 billion transactions annually, integrates with Opera PMS, and enhances service efficiency.

1 min

Nemacolin Hospitality Lab at WVU Celebrates First Anniversary With 100 Percent Job Placement Rate

🎓 Nemacolin celebrated the first year of the Nemacolin Hospitality Lab at West Virginia University (WVU) in Farmington, Pennsylvania. The lab achieved a 100% job and internship placement rate for its students. CEO Maggie Hardy praised the lab's role in preparing students for the luxury hospitality sector. Director Meridith Balas highlighted the lab's impact on students' growth and confidence. This initiative is enhancing the tourism industry and empowering future hospitality leaders.

3 min

UN Tourism welcomes G20 Leaders recognition and strong support for tourism under South Africa’s G20 Presidency

🌎 G20 South Africa Summit (22-23 November 2025): The summit focuses on tourism's role in prosperity and sustainability. G20 economies represent 70% of international tourism. Key efforts include promoting innovation and investment, enhancing air connectivity, supporting digitalization of tourism MSMEs, and unlocking financing for sustainable tourism. Tourism accounts for 3.1% of G20 GDP, 5% of exports, and 21% of service exports. UN Tourism partnered with South Africa for discussions.

3 min

Accor wins three Major Awards at 2025 HM Awards

🏨 Accor shined at the 2025 HM Awards in Sydney on 21 November, winning three major awards. It was named Accommodation Chain of the Year for the fourth time, with COO Adrian Williams awarded Australasian Hotelier of the Year. Benjamin Nesbitt from Sydney Olympic Park earned Australian General Manager of the Year. Accor operates over 400 hotels in the Pacific and has more than 5,600 globally. Founded in 1967, Accor SA is listed on Euronext Paris.

4 min

PPDS to stretch the frontiers of innovation in hospitality at ISE 2026 with debut of AI ready Philips Signage, new guestroom TVs and LED solutions

📸 PPDS will showcase its latest innovations at ISE 2026 in Barcelona, February 3-6. The event at Philips booth 3N500 includes new AI-ready digital signage models and MediaSuite TV upgrades with Ambilight. PPDS emphasizes sustainability by supporting the ISE Sustainability Hackathon. Visitors can explore advanced AV solutions and take part in interactive experiences. Contact Michael Garwood for meetings or register with code PHILIPS for free entry. Last year, ISE 2025 attracted 61,882 visitors and 711 media representatives.

4 min

Decentralization Is a Myth — But We Can Still Take Back Control

🌐 November 2025, AI platforms like OpenAI, Google, Anthropic, and Meta emerge as new middlemen between travelers and hotels. The hospitality industry pushes for a centralized yet federated system using the Model Context Protocol (MCP) to reclaim data control and visibility. Industry groups like AHLA and HTNG aim to establish an AI Distribution Federation Committee. This initiative seeks to replicate successful models like IATA and W3C, ensuring fair, transparent, and trusted hotel data exchange.

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