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Innovation

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  • 1 min

Google’s trip-planning AI is redefining how guests choose hotels

  • Automatic
  • 19 November 2025
🌎 Nov 19, 2025, Google introduces an AI trip-planning tool that reshapes hotel discovery by creating full itineraries from a single prompt, integrating hotel suggestions early. This tool, part of Google’s Canvas, broadens Google's global reach, compressing traditional booking methods. AI-generated plans reduce the need for manual research, affecting brand visibility. Hotels must enhance their online presence on Google with accurate content and strong profiles to be recommended effectively by Google’s AI.
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  • 1 min

Google Is Building Agentic Travel Booking, Plus Other Travel AI Updates

  • Adriana Lee
  • 18 November 2025
✈️ Google, on Monday, announced the development of an AI-powered travel tool for booking flights and hotels. The initiative is in collaboration with major partners like Booking.com and Marriott International. This tool will allow users to compare options, view schedules, prices, and reviews, and complete bookings seamlessly. Julie Farago, VP of Engineering, confirmed the project is in its early stages, aiming to transform AI Mode into a comprehensive travel planning hub.
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  • 1 min

Google Is Building Agentic Travel Booking, Plus Other Travel AI Updates

  • Adriana Lee
  • 18 November 2025
✈️ Google is developing an AI-powered tool to book flights and hotels, announced Monday. The tool will serve as a travel hub, allowing users to plan trips, compare flights and hotels, and make bookings. Partners include Booking.com, Expedia, and Marriott International. Julie Farago, VP of Engineering, indicated the project is in its early stages. This effort is part of Google's broader initiative to integrate AI into travel planning and booking processes.
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  • 6 min

???? Bed Time Stories by Testbed Vegas – 17 Nov 2025

  • Mark Fancourt
  • 18 November 2025
📰 MGM Resorts plans to implement digital keys across U.S. hotels next quarter, enhancing the guest experience. Harry Reid International Airport tests AI for smoother passenger flow, reducing wait times. Nevada lawmakers propose a blockchain study for casino auditing. A Las Vegas restaurant partners with a vertical farm for local ingredients. A local plant secures a lunar rover contract, boosting tech jobs. The Sphere debuts an augmented reality app. These initiatives showcase Las Vegas's integration of tech, hospitality, and sustainability.
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  • 3 min

PriceLabs survey of over 1,400 hosts reveals half find AI ‘overwhelming’, and no time savings so far

  • 10minhotel
  • 18 November 2025
📈 Global survey of 1,400+ hosts (November 18, 2025) reveals AI isn't simplifying operations. Hosts spend 8.3 hours/week on management, with 76% citing administrative tasks as time-consuming. Only 14% find AI helpful, while 47% feel overwhelmed. Despite frustrations, 98% use Airbnb, achieving a 4.1 satisfaction score. 63% worry about visibility, and 71% about negative reviews. Hosts prioritize direct bookings, with 90% planning investment in websites. The survey, conducted globally in five languages, highlights the need for improved tech education.
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  • 1 min

New ways to plan travel with AI in Search

  • Julie Farago
  • 18 November 2025
💻 AI Mode's agentic booking for U.S. users launches this week, enabling restaurant reservations through partners like OpenTable and Resy. Event ticketing and local appointment bookings are already available for Google Labs users. Future plans include direct flight and hotel bookings, offering comparisons on schedules, prices, and amenities. Collaborations with industry partners aim to streamline travel planning from research to booking.
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  • 3 min

Luxury hospitality is built on connection, not algorithms: Mandarin Oriental Hotel Group CEO – HOTELSMag.com

  • Automatic
  • 18 November 2025
🏨 Mandarin Oriental plans to more than double its global footprint in the next decade, having added seven properties in two years with over 30 more in development. Laurent Kleitman became the group CEO in September 2023. Luxury hospitality is forecasted to grow nearly 10% per year over the next five years. The company focuses on human connection, investing in talent through initiatives like the Rising Fans program, and integrating AI to enhance guest experiences.
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  • 4 min

Infrasys POS Move: Shiji’s next step in mobile hotel service

  • Tony Loeb
  • 18 November 2025
📱 November 18, 2025, in Atlanta, Georgia, USA: Shiji unveils Infrasys POS Move, enhancing mobile hospitality. This innovation allows hotel staff to serve guests anywhere (lobby, pool, restaurant) with iOS devices, enhancing service speed and connection. Initial trials processed hundreds of transactions within hours. Shiji, supporting over 91,000 hotels globally with 5,000 employees, focuses on seamless guest service. IPORT's hardware complements this system, ensuring operational reliability in diverse hospitality settings.
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  • 1 min

Jeddah attracts major international hotel groups

  • m.welsch1
  • 18 November 2025
🏨 Jeddah is attracting international attention in Saudi Arabia with new major projects. Mandarin Oriental and Kerzner International are leading developments, enhancing the city's appeal as a key destination for hotel groups.
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Shiji introduces Infrasys POS Move to take hotel service beyond the workstation

  • Automatic
  • 18 November 2025
📱 November 18, 2025, in Atlanta, Georgia, Shiji launched Infrasys POS Move, enhancing hotel service mobility. This cloud-based solution allows staff to serve guests directly anywhere on the property—lobby, pool, spa—using iOS devices and IPORT hardware. Early pilots show hundreds of transactions completed rapidly, boosting guest satisfaction. Shiji aims to integrate this with Daylight PMS and other departments, creating a seamless guest experience across 91,000 hotels globally.
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