Innovation

🏨 Hotels face labor shortages, inflation, and global instability. In the US, post-pandemic challenges, a 70% staff turnover rate, and a recent government shutdown impact operations. Automation helps by covering tasks like OTA commission reconciliation and marketing data updates, saving 72 workdays monthly in one case. Automation projects can yield ROI within 90 days without full system replacements. RobosizeME has aided over 5,000 hotels, emphasizing where staff time is wasted and reliability gaps exist.

💳 BCD Travel, in partnership with Conferma, launched the first-ever Virtual Card Acceptance (VCA) Rating on November 2025 in Utrecht, The Netherlands. This system rates hotels on a 1-10 scale for virtual card processing reliability, crucial as corporate virtual card use is projected to triple by 2030. The rating utilizes live data from Conferma Connect, automating payments and centralizing expenses, and is available globally to BCD customers. In 2023, BCD achieved $20.3 billion in sales.

💻 According to an Accenture survey of 18,000 consumers across 14 countries, 80% of travelers use AI tools for travel, with over half willing to let AI handle planning and bookings. 81% want immersive experiences, and 79% seek personal recognition from brands. The hospitality industry must adapt by shifting marketing from people to AI, utilizing structured content, dynamic pricing, APIs, and verified reviews to stay competitive and regain control over guest relationships.

🗺 According to an Accenture survey of 18,000 consumers across 14 countries, 80% of travelers use AI tools for planning, with over half willing to let AI fully manage their bookings. Accenture also found 81% desire immersive experiences, and 79% appreciate personalized brand interactions. Successful hotels should utilize structured data, dynamic pricing, and API-first distribution to align with AI systems. Adapting traditional marketing to focus on AI algorithms is crucial for maintaining relevance in the evolving travel industry.

Luxury Hospitality Leadership at Kempinski Palace Engelberg 🏨 Andreas Magnus, General Manager of Kempinski Palace Engelberg, opened the hotel in mid-2021 in the Swiss Alps. His career spans Dubai, Bangkok, and Beijing, shaping his approach to luxury hospitality. The hotel offers unique experiences close to Lucerne and Zurich. Emphasizing local authenticity, they focus on Swiss farm-to-table dining. AI is anticipated to enhance guest experiences. Magnus's leadership promotes talent development, aiming for an authentic luxury experience defined by local craftsmanship.

📊 Hoteliers, are you maximizing your data? STAAH’s insights tools transform daily, weekly, and monthly reports into actionable strategies. With a 30% surge in mobile bookings, dynamic dashboards reveal patterns, comparing channels and campaigns. Automated reports highlight performance shifts, helping revenue managers and marketers target opportunities. Discover market-driven ADR changes and forecast trends to stay ahead. STAAH empowers everyone in your hotel to make informed decisions, boosting revenue and efficiency.

💻 Hotel operators are leveraging AI for enhanced operations. Mews is pioneering this with a unified semantic layer and intelligent digital agents, impacting revenue, operations, and guest experiences. This AI shift is essential for CIOs, IT directors, and tech-savvy hoteliers aiming to stay ahead. The focus lies on the benefits and limitations of AI, highlighting the importance of agentic AI in hospitality for autonomous planning and collaboration.

💸 The hospitality industry is shifting from RevPAR to Total Profit Optimization (TPO), using metrics like GOPPAR. The Rooms-Only Reality Gap highlights deficiencies in technology, talent, and focus on non-room revenue, hindering TPO. For successful profit leadership, operational efficiency and talent development are essential. Current challenges include a lack of holistic profit tools, strategic failure, and a need for integrated systems. Leadership must prioritize tool development and structural change to optimize profit across all product lines.

🏨 Singapore, 12/November/2025: Hillside Country Home Golf & Resort in Prachinburi, Thailand, partners with Hotelogix's cloud-based PMS for streamlined operations and growth. Expanding to 200+ rooms, the resort adopts a full-stack solution including Channel Manager, Booking Engine, and POS. Owner Khun Akanit praises mobile access to performance metrics. Hotelogix supports 12,000+ hotels in 100+ countries, demonstrating scalability during FIFA 2022 with 50,000+ rooms managed. Hotelogix remains at the forefront of hospitality tech, headquartered in Singapore.