Innovation

💻 Boom and Beyond have teamed up to provide an AI-driven solution for short-term rental management. The integration allows dynamically priced rates from Beyond to seamlessly update through Boom's system, maximizing efficiency. Boom, which launched its Business Agentic Manager (BAM) in October, secured $12.7 million from Avenue Growth Partners for expansion. Beyond introduces Neyoba, an AI assistant for revenue management, enhancing insight and decision-making.

💻 LONDON—In November 2025, RMS partnered with Epos Now to integrate cloud-based POS systems with RMS's property management platform. This integration aims to boost operational efficiency, reduce manual data entry, and minimize reconciliation errors by linking front-of-house transactions with guest billing. The collaboration supports seamless guest experiences, offering real-time insights and upsell opportunities. Adam Seskis of RMS and Richard Nolan of Epos Now emphasize the impact on guest service and efficient decision-making in the hospitality sector.

💸 Nômade Temple Tulum and BE Destination Tulum, leading beachfront resorts in Mexico’s Riviera Maya, implemented Shiji’s cloud-based Infrasys POS on November 11, 2025. The system spans 14 workstations and 17 tablets across seven outlets, enhancing service efficiency. Gonzalo Gomez Sotelo, IT Director at Nomade People, praised its integration and reliability. Shiji, a global tech leader, supports over 91,000 hotels worldwide. Nomade People plans to expand collaboration with Shiji to Europe.

💻 Modern AI systems are revolutionizing hospitality by 2030. Hotels will use AI for hyper-personalized guest experiences, autonomous back-of-house operations, and AI-driven front desks. Predictive maintenance will cover 90% of operations, and AI will handle 60-70% of guest interactions. Hotels will see a 20-40% energy savings due to AI. Ethical AI use is crucial, prompting roles like Chief AI & Data Ethics Officer. Workforce transformation will reduce staff by 20-30%, focusing more on human connection.

🌎 Fliggy, Alibaba Group’s travel platform, is pioneering AI advancements in the travel industry. Since April, their AI assistant 'AskMe' includes itinerary maps and audio guides. By late March, 10% of customer inquiries were AI-managed. European partners have integrated these tools to better serve Chinese tourists. Fliggy's AI transforms operations, improving travel agency efficiency by 3.5 times and enabling swift itinerary publication. The multi-agent AI system redefines the travel experience, combining scale, cost, and personalization.

🗺️ Hilton Grand Vacations, overseen by COO Gordon Gurnik, boasts over 720,000 members and 200+ properties globally. Post-pandemic, the focus shifted to regional destinations, with expansions in Kyoto and Waikiki. Emphasizing tech innovation, Hilton Grand Vacations integrates AI and Hilton Honors for seamless vacation planning. As the world's largest timeshare entity, it enhances engagement via unique travel services and commits to high service standards through employee investment. Future growth targets include branded residences and fractional ownership.

📈 Hotels are leveraging integrated systems to enhance revenue management by connecting RMS, CRM, PMS, and marketing tools. By utilizing AI-driven forecasting and considering external factors like weather and competitor pricing, hotels adjust in real-time. Personalization is key; offering tailored deals based on guest preferences boosts retention and upsells. The focus is shifting from mere pricing to understanding guest behavior and meeting their needs preemptively.