Innovation - 10 Minutes News for Hoteliers - Page 64

1 min

Airbnb adds a “what” box to search

💻 Nov 7, 2025, Airbnb tests a new “What” search box using natural language input, marking phase one of CEO Brian Chesky's AI vision for travel planning. Phase two will add conversational features, while phase three will unify search, customer service, and messaging. The AI aims for personalized, conversational search results rather than fixed filters. Airbnb is also piloting Experiences and Services city by city for efficient scaling, avoiding commodification by broader AI platforms.

2 min

Winning the heart, not the booking

🏨 Nov 7, 2025, Singapore: At WiT Singapore 2025, leaders from COMO Hotels, Booking.com, and Trip.com shifted focus from "direct vs. indirect" booking to enhancing guest experience. Trip.com empowers with AI and 24/7 service. Booking.com values tech-driven empathy with 350M reviews, while COMO highlights the need for data integration and emotional loyalty. The industry prioritizes reducing friction and enhancing retention over acquisition, advocating for measuring "return on emotional investment" over traditional metrics.

1 min

Airbnb expands beyond stays

💰 Nov 7, 2025, Airbnb's Q3 report shows nearly 50% of Experiences bookings lacked accommodations. In Paris, 70% of Airbnb Originals are locals. Hotel listings are tested in Los Angeles, New York, and Madrid to address rental restrictions. Q3 revenue rose 10% to $4.1 billion, with a $2 billion adjusted EBITDA. CEO Brian Chesky anticipates services becoming a major revenue source in 3-5 years, alongside AI personalization and strategic hotel integrations.

1 min

Expedia doubles down on AI and B2B growth

📈 Nov 7, 2025, Expedia Group's Q3 earnings highlighted a 26% rise in B2B bookings, totaling $3 billion. Revenue grew 9% to $2.72 billion, and EBITDA rose 16%. Room nights increased by 11%, marking significant U.S. growth. The company expanded its OpenAI partnership for AI-driven personalization, focusing on enhancing traveler intent understanding. CEO Ariane Gorin noted the collaboration is still in its "early days." Hotels.com and Vrbo improved with new loyalty programs.

3 min

NYU SPS Tisch Center, Stayntouch, and IDeaS Release Hotel Technology Outlook Study

📊 2026 Hotel Technology Outlook: NYU's Tisch Center of Hospitality, Stayntouch, and IDeaS Revenue Solutions released a report analyzing hotel operators' tech systems. 30% of All-in-One users plan to switch to Best-in-Class, while only 14% go the opposite way. Best-in-Class systems boast 70% satisfaction, with fewer guest issues than All-in-One systems, which report more booking errors (57% vs. 45%) and check-in delays (46% vs. 23%). Integration remains a challenge, with 38% citing it as a pain point.

AI in Hospitality: Transforming Service Experience and Efficiency

🤖 AI is transforming hospitality, as EHL's whitepaper reveals. In 2030, 86% of employers expect AI to revolutionize their operations. The global AI market is projected to grow from $93.23 billion in 2020 to $1,005.36 billion by 2031, with hospitality adoption climbing from $10.3 billion to $110.6 billion. By 2024, 73% of hospitality pros expect significant change, yet ethical and human-centric implementation remains critical. Large hotels allocate significant IT budgets to AI, facing hurdles like data privacy and job displacement.

2 min

Stanglwirt adopts Daylight PMS to enhance luxury hospitality through next-generation technology

📱 Stanglwirt, an iconic hotel in Austria, partners with Shiji to modernize operations using Daylight PMS. With Shiji's tech, Stanglwirt creates hyper-personalized guest experiences via advanced profiling. This transition replaces their legacy system, ensuring flexibility and scalability. Founded in 1722, Stanglwirt blends tradition with modernity across its luxury facilities. Shiji, supporting over 91,000 hotels globally, enhances Stanglwirt's service through a cloud-based solution, aligning with the hotel's strategic goals.

5 min

Life is hard, Check into easy: City Lodge Hotels’ highlights of the financial year

🏨 City Lodge Hotels published its 2025 Integrated Report, detailing a 3% revenue increase to R2.0 billion. CFO Dhanisha Nathoo noted room rates up 7% and food revenue up 8%, offsetting a drop in occupancy to 56%. Profits rose 13% to R213 million. CEO Andrew Widegger highlighted the firm's 40th anniversary, strategic growth initiatives, and the closure of the Katherine Street hotel, sold for R68 million. The group focuses on innovation, culture, and expansion amidst challenging conditions.

HOTELS Magazine Video Series: In Conversation with Enseo

📺 During The Hospitality Show, David Eisen of HOTELS Magazine interviewed Enseo's CEO Brian Gurley and President David Goldstone about in-room TV technology. Enseo's report, "The Power of Connections," explores digitized guestroom entertainment trends and revenue opportunities. Key topics included guest experience, profitability, vendor relationships, technology integration, and overcoming tech challenges. Enseo, a U.S.-based tech provider, focuses on seamless, personalized hotel TV experiences.

3 min

Department of Culture and Tourism – Abu Dhabi extends partnership with Amadeus to drive sustainable tourism growth in emirate

📰 DCT Abu Dhabi announced at World Travel Market London its extended partnership with Amadeus, aiming for over 60% growth in visitor numbers via Amadeus platforms. The collaboration uses AI-powered campaigns to engage new audiences, supporting Abu Dhabi's Tourism Strategy 2030. This initiative enhances global appeal, benefiting local industry stakeholders. Amadeus technology aids in crafting personalized travel experiences, setting new tourism standards.

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