Innovation

4503 posts

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The rise of always-on hotel content

📱 Oct 31, 2025. AI transforms hotel marketing by automating content creation and updates in real time. Hotels engage guests through AI-powered search and chat, offering tailored responses. AI identifies trends and optimizes visibility for platforms like ChatGPT and Booking.com. This enhances the guest journey from interest to booking while reducing costs and boosting direct traffic. As AI becomes central to travel planning, maintaining visibility is crucial to a hotel's success.
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Travel search is evolving — precise, visual, and creator-driven

📈 Oct 31, 2025: Google highlights a major shift in travel discovery, emphasizing longer, intent-rich searches, such as “Michelin-starred restaurant with no set menu.” AI-driven tools like Circle to Search enhance the discovery process, allowing users to access related information instantly. Travel creators play a crucial role, driving curiosity and conversions. Marketers are encouraged to focus beyond traditional SEO, aligning strategies with intent and imagery. Google advises destinations to collaborate with creators, catering to Gen Z's preference for co-creation.
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  • 2 min

From chaos to control: Smart parking solutions for your hotel

🅿️ AI-Gate by Metric offers hotels a modern parking solution with barrier gates and ANPR cameras for seamless access. This system secures parking spaces for authorized vehicles, allowing customized access for staff and visitors, and includes a grace period for accidental entries. It integrates with contactless payment methods like Apple Pay and Google Pay. Manage parking efficiently via AI-Gate Back Office, a web app with real-time monitoring and device status updates, accessible from any PC or laptop.
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  • 6 min

In Lockstep With the Latest Tech: Insights on Advancements and Trends in Guestroom Locks

🚪 Wireless technology is revolutionizing hotel door locks, enhancing security and guest convenience. In June, Resorts World Las Vegas shifted from BLE to NFC for room keys, boosting guest usage from 15% to 44%. NFC keys, integrated with Apple Wallet, offer seamless room access. Online locks, though pricier, provide data for security and energy management. Innovations include modular lock updates and battery-free options. Design trends favor sleek, customizable locks that blend with hotel aesthetics, aligning with a property’s design vision.
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  • 2 min

New Study Highlights EU-US Labour Productivity Gap

📈 The European Employers’ Institute released a study on the EU–US labor productivity gap from 1995 to 2019. Core EU economies like Germany, France, Italy, and Spain drive the gap due to underinvestment in innovation and digitalization. Newer EU members show faster productivity but can't offset larger economies. The gap, widest in ICT, grew after 2019. The EU must boost innovation and digitalization to remain competitive, as emphasized in the Draghi and Letta reports.
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  • 1 min

HIT Scotland unveils executive and leadership hospitality programmes

📚 HIT Scotland announced the launch of executive and leadership development programmes at Mar Hall near Glasgow, attended by over 100 industry representatives. Set to begin in 2026, these programmes focus on strategic leadership, AI, cyber security, finance, marketing, and operations. Supported by Crerar Trust and partners, they follow 2024 research to enhance sector resilience. Each year, over 300 professionals benefit from HIT Scotland’s scholarship scheme. Programme Director Dave Allen highlights the initiative’s focus on addressing industry challenges.
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  • 5 min

129 – Unlimited content and marketing

📰 Louis Vuitton invests $1B in a flagship hotel on Champs-Élysées, potentially transforming LVMH's luxury hotel ecosystem. WPP is transitioning to a tech provider with AI ad tools. A study suggests AI can predict purchase intent with 90% accuracy. Hotels show strong performance in Q3 with an 87.0% Global Review Index. AI's rise in content creation is leading to increased consumer boredom, pushing brands to diversify marketing strategies rapidly.
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Booking Holdings leverages technology to sustain growth

💸 July-September 2025: Booking Holdings reports USD 49.7 billion in gross bookings (+14%) and USD 9 billion in revenue (+13%). Adjusted earnings per share hit USD 99.50. CEO Glenn Fogel highlights an 8% room night growth and partnerships, including AI integration with OpenAI's ChatGPT. U.S. and Asia drive growth. CFO Ewout Steenbergen notes higher conversion rates from AI. Despite uncertainties, travel demand remains strong as Booking diversifies and invests in AI.
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  • 3 min

Horizon Distribution Brings Bangkok & Pattaya Hotels to WeChat

📱 Singapore, October 30, 2025 – Siam@Siam Design Hotels in Bangkok and Pattaya partner with Shiji Horizon Distribution to leverage WeChat Booking Engine, strengthening ties with China's 1.4 billion WeChat users. The 2007-founded hotels aim to boost direct bookings and revenue by offering Chinese travelers a native booking experience. Shiji, a hospitality tech leader, supports 91,000 hotels globally with 5,000 employees. This collaboration showcases social media's growing role in hotel distribution strategies.
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