Market Trends

🏠 Carlowrie Residences, launching in 2025, will extend Carlowrie Castle's luxury hospitality to private homes across Scotland, offering bespoke services including Michelin-trained chef-prepared meals and personalized itineraries. With Scotland's tourism on the rise, this venture by Andrew Marshall, CEO of Carlowrie Castle, promises to enhance the travel experience and local economy. Carlowrie Castle, part of the Carlowrie Group employing over 350 people, became the first castle globally to earn B Corp certification in 2024 and has been highly acclaimed internationally.

🏨 The Hoxton showcases the importance of brand before architecture in the hospitality industry, creating spaces like AIME studio to ensure their hotels align with brand vision. Emphasizing the brand experience, they integrate design, decor, and services to reflect their identity, rather than just copying successful models. José Andrés’ Bazaar House in Washington D.C. serves clientele seeking social and culinary experiences while promoting sustainability, proving that success lies in addressing specific customer needs and behaviors, and offering tailored services.

🏩 Global hospitality leader and former CEO of The Viceroy Hotel Group, Bill Walshe, discussed generosity in hospitality on Dec. 24, 2024. The episode, part of the Hospitality Daily Podcast, aims to provide insights and actionable ideas for the industry. Listeners are encouraged to take the "State of Hotel Industry Survey" to understand current challenges and opportunities. Music for the show is produced by Clay Bassford of Bespoke Sound.

📝 On December 23, 2024, Maria Navarro is featured discussing "What It’s Like Providing Hospitality During the Holidays." The Hospitality Daily Podcast, hosted by Josiah Mackenzie, showcases industry leaders sharing insights on delighting guests and successful business operations. Episodes are available on Apple Podcasts and Spotify, covering topics like hotel tech, leadership, and guest experiences. The podcast encourages learning to delight people, make money, and thrive in the hospitality business.

🚫 WaterWalk sold its Phoenix North Happy Valley hotel to Ignite Hotels LLC, with sale details undisclosed. WaterWalk Phoenix opened February 2023, featuring 126 units with both furnished and unfurnished options. It's the first of the Gen2 prototype for WaterWalk, which includes a single four-story building with studio, one-, and two-bedroom suites. The hotel remains under WaterWalk Hospitality management and is part of the WaterWalk Extended Stay by Wyndham brand, the 25th brand in Wyndham’s portfolio.

📊 Survey results on 21 Specific Travel Tech Predictions for 2025 reveal industry expectations vs. desires. Top expected changes: Asian OTA acquisition, cruise residences, India/SE Asia funding. Top desired changes: empathy pricing, inverse bidding, memorable insurance. Exception is 'tourist-free zones' with 33% likelihood and 39% want, suggesting industry alignment. 31% predict AI replacing customer service, but only 13% favor it. Predictions highlight a shift towards human-centric desires contrasted with structural/technological expectations. Industry leans towards addressing over-tourism and values human experience over consolidation and tech disruption.

🏖️ Nekajui, a Ritz-Carlton Reserve set to open in early 2025 in Peninsula Papagayo, Costa Rica, will be the first in Central and South America. With 107 ocean-facing rooms and suites, plus three luxury treetop tents, it joins eight global locations. Including a 872 square-foot base room size, one- and two-bedroom suites, a four-bedroom Grand Villa, and 36 private residences, the resort offers a 10-bedroom luxury home called Villa Guayacan. The dining options feature a signature restaurant by chef Diego Muñoz and various other culinary experiences. The 27,000 square-foot spa and wellness center includes a hydrotherapy pool and private cabanas. Guests can enjoy the 250-acre Palmares Preserve, watersports, and an Arnold Palmer Signature golf course.