Market Trends

🏨 STAAH presents a weekly hotel industry quiz to help professionals stay informed on hospitality trends. The quiz caters to both seasoned hoteliers and newcomers, featuring questions on luxury hotel brands and hotel software. Participants are encouraged to share the quiz and access previous quizzes via STAAH's blog.

📝 The Net Promoter Score (NPS), developed in 2003 by Fred Reichheld, is a key metric for hotel guest satisfaction. NPS calculation starts with a question scored from 0 to 10 and results in a number between -100 and +100, derived from subtracting the percentage of detractors (score 0-6) from promoters (score 9-10). Bain & Company research shows over 80% of referrals come from those scoring 9 or 10. Positive NPS impacts guest loyalty, revenue, and online reviews. GuestRevu utilizes NPS to help hoteliers manage feedback and online reputation.

🏨 Hospitality Ventures Management Group (HVMG) expanded its portfolio by eight hotels in 2024, now totaling 51 properties. The new hotels, including Marriott and Hilton brands, cover various segments. In 2024, HVMG added 1,200 rooms, achieved portfolio-wide Revenue Per Available Room (RevPAR) Index growth for the fourth consecutive year, and increased asset value by over $60 million in the past 12 months. The company's revenue is 70% from full-service hotels. HVMG credits its success to talent development programs like TACOE and XLR8.

📆 Discover the latest breakfast trends and how implementing them can increase customer satisfaction and retention. Learn all about these trends in a comprehensive whitepaper. By submitting your contact information, you consent to receive communications from LODGING Media and its affiliates, in accordance with their Privacy Policy. ????

🏡 Orient Express is launching its first hotel, Orient Express La Minerva, in Rome by spring 2025, in Piazza della Minerva near the Pantheon. The site, Palazzo Fonseca, dates back to the 17th century and was acquired by Arsenale SpA in 2021. Architect Hugo Toro led the renovation, blending Art Déco with modern design. Historical guests include Stendhal and Pope Pius IX. The hotel features La Minerva Bar, Voliera rooftop restaurant, a ballroom and three meeting rooms.

🎶 Background music in hotels affects guests' emotions and brand perception. Modern audio systems offer customizable zones and volume control from a single interface, including public address capabilities. Automation allows music to adjust to different parts of the day, enhancing staff and guest experiences. Mobile accessibility helps staff manage systems remotely, reducing the need for on-site visits and maintenance costs. These systems also offer feature updates for longevity and better ROI. Story by Ivan Schwartz, AtlasIED.

✈ Brussels Airways was awarded the title of "world’s best airline of 2024" by AirHelp, which ranked 109 leading airlines based on punctuality, customer opinion, and claim processing, using data from 1 January to 31 October 2024. Brussels Airways scored 8.12 overall with 8.7 in claim processing. Qatar Airways followed closely with a score of 8.11. United Airlines and American Airlines both scored 8.04. Tunisair was rated the worst with 3.63, and UK's Virgin Atlantic led at 30th with 6.94, while British Airways improved to 33rd with 8.3 in customer opinion.