Market Trends

🛌 The hospitality industry often overlooks staff emotional well-being during hotel renovations, focusing on aesthetics over the people who make the service possible. Industry leaders are realizing that staff support and emotional infrastructure are vital for guest experience, driving positive reviews and repeat business. Hospitality workers face high emotional demands, and neglecting their welfare can result in poor service, high turnover, and a weakened company culture. Forward-thinking hotels are now aiming to incorporate emotional well-being into their business models.

🏨 Hilton leads in guest satisfaction in lodging with IHG, Airbnb, and Marriott close behind, according to the American Customer Satisfaction Index. The travel sector saw a decline in customer satisfaction, with lodging dropping to 76 out of 100. The ACSI Travel Study 2025 indicated a 1% dip in lodging satisfaction. Airbnb performed well against midscale brands, while Motel 6 scored the lowest at 67. The study culled insights from 16,771 surveys conducted between April 2024 and March 2025.

🍉 Calamansi, a Southeast Asian citrus, is used in U.S. restaurants for its lime-tangerine flavor. Found in 0.5% of menus, its use has spiked by 50% in four years, with high awareness among Asian consumers. One New York City restaurant features calamansi in its offerings.

🏨 Extended Stay America opened a new Premier Suites hotel in Colorado Springs, as part of its expansion in high-demand markets. Developed by Integrated Hospitality Construction, the four-story, 120-room hotel features free Wi-Fi, complimentary breakfast, and fully equipped kitchens in each suite. Located near five major military bases and various corporations, it's ideal for both business and leisure travelers. The brand also plans a new Denver hotel, adding to their Pueblo location opened in 2024.

📢 The Q1 2025 Guest Experience Benchmark Infographics report reveals guest satisfaction in global hospitality is at a four-year high of 86.7% in March. Hotel response times have halved to an average of 3.1 days since Q1 2023, with management responses at 69.2%. Despite a slow in review volume growth, guest engagement and operational responsiveness are up, with AI playing a significant role. The report includes regional NPS trends, performance shifts by review source, and guest behavior patterns. Download at https://lnkd.in/e2j7HzwD. #Shiji #ReviewPro #GuestSatisfaction #HotelTrends #HospitalityInsights

🎭 Mondrian introduces Culture Concierge for bespoke guest experiences at nine global hotels in Bordeaux, Cannes, Doha, Hong Kong, Ibiza, Los Angeles, Mexico City, Seoul, and Singapore. Offerings include music festivals, wine tastings, art exhibitions, and tours, paired with hotel discounts and F&B experiences. Highlights: 10% room discount at Mondrian Hong Kong, Superior Room upgrade and 15% stay discount at Mondrian Doha, 48-hour passes for The Air House at Mondrian Seoul Itaewon, and 20% restaurant discount at Mondrian Singapore Duxton.

🏨 Guest satisfaction in 2025 soared to over 86%, the highest in the last four years. Hotel response times have halved in three years to an average of 3.1 days. The report covers global and regional trends, NPS shifts, survey conversion rates, and guest behavior insights, offering benchmarks for hotel performance by review source and department index.

🏨 Q1 2025 Global Review Index™ (GRI) for the hospitality industry hit a four-year peak of 86.7%, surpassing June 2024's 86.4%. Review volume saw a minimal increase of 0.7% from Q1 2024. Hotels halved response times to 3.1 days and approached a 70% response rate. North America experienced strong GRI growth, while Asia and Africa saw review volume and GRI drops, respectively. The Value index showed a slight decline, indicating rising guest price sensitivity. Regional divergences deepened, with review source performance varying across platforms; Agoda and Tripadvisor declined, while Hotels.com and Expedia grew.

📌 Matthias and Stijn discuss Design Hotels' unique approach to hospitality on a radio show. Design Hotels, originating from the early '90s, emphasizes individuality and visionaries' concepts, often located off the beaten track, attracting discerning travelers. The collection's growth is not metric-driven but based on careful curation and human judgment. Despite Marriott's full ownership, Design Hotels maintains its original values while achieving commercial success. The brand's portfolio resists sameness, with properties like the Manna in Arcadia, a 1929 sanatorium turned hotel after a 10-year project. Design Hotels acts as a cultural echo, connecting diverse industries and celebrating originality in hospitality, showcased during events like Milan Design Week.

📈 Corporate and government hotel bookings in the U.S. declined early 2025, with corporate transient bookings dropping 4% and government per diem bookings falling 9% year-over-year through early April. Forward bookings for corporate travel decreased by 4%, while government travel projections are down 20%. President Trump's executive order restricted federal travel and enacted spending freezes. U.S. hotel room nights dipped 1% overall, with over half of markets showing flat or declining demand. The D.C. area saw a sharp decline in government bookings, despite stable corporate travel. Midscale hotel bookings decreased by 13%, economy by 8%, and upscale had smaller reductions.