TOP NEWS - 10 Minutes News for Hoteliers - Page 66

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AI in Hospitality: How AI is Transforming Hotel Operations

🛆 AI-powered booking assistants are revolutionizing the hospitality industry, potentially increasing revenue by 25%. Large hotels, with 150+ rooms, allocate at least 10% of IT budgets to AI, while properties with over 500 rooms may invest over half. AI tools enhance operational efficiency by automating routine tasks and providing personalized guest experiences, analyzing profiles and booking history to make real-time recommendations. They also transform feedback into actionable insights using NLP to scan reviews and identify trends.

How tariffs are challenging U.S. hotels

🏨 Richie Karaburun, a professor at NYU, on Apr 14, 2025, discussed the impact of tariffs on the U.S. hotel industry, highlighting potential operational cost increases due to pricier imports like linens from Vietnam, Cambodia, and Indonesia. New construction materials will also cost more, affecting hotel development. While large chains may cope, smaller hotels could struggle. Tariffs, visa changes, and safety concerns may lower consumer confidence amidst stock market fluctuations, posing challenges for both operations and growth.

ClearCOGS Secures $3.8M in Oversubscribed Seed Round

💻 Palette Hotels is deploying the Quore workflow management solution across all 25 of its properties, aiming to enhance engineering, housekeeping, front desk, management, and above property tools. This cloud-based, mobile-ready, multilingual solution will streamline operations and improve guest experiences. Palette Hotels, operating brands like Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham Hotels & Resorts, and Best Western, expects a quick return on investment by eliminating manual processes and utilizing Quore's dashboard for key insights into hotel performance. The deployment is supported by Quore’s team, including Account Manager Jonathan Ferlez, and aims to improve internal communications and decision-making.

1 min

Survey shows travellers are skipping Paris…

🖤 According to WeRoad's poll of 4,600 solo European travelers, over 40% find off-the-beaten-path destinations like Uzbekistan, Namibia, Jordan, and Kyrgyzstan more meaningful. One-third seek new places, while 20% prefer fewer crowds. Nearly 50% made lifelong friends, 34% enhanced their Instagram, and others compared the solo travel experience to therapy, fostering connections with the world and self.

1 min

The hidden power of the human voice in hotel bookings

📞 Hoteliers in North America see a 50% conversion rate on phone bookings, outperforming OTAs, as per Revinate’s 2025 Hospitality Benchmark Report dated Apr 11, 2025. Underutilization of the voice channel results in lost revenue and guest relations. Advanced reservation sales technology, such as lead capture strategies ($12.07 per email) and 24/7 coverage through RezForce, can increase revenue by $1,748 per room annually. Luxury travelers and those with specific needs prefer voice bookings for the personalized service.

3 min

Noodles & Company Leverages Loyalty for Menu Promo

💾 Palette Hotels is deploying Quore's workflow management solution across its 25 properties to enhance engineering, housekeeping, front desk, management, and other areas. Quore provides a cloud-based, mobile-ready, multilingual solution that streamlines operations and improves guest experiences. Palette Hotels represent various brands including Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham Hotels & Resorts, and Best Western. The solution offers insights into problem resolution costs, guest satisfaction, and more, while also exploring new features like CapEx functionality. Palette Hotels aims to use Quore's full capabilities, leveraging the support from the Quore team for successful implementation.

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Fernando Vives at the Hospitality Operator Forum: driving a culture of revenue excellence

🏢 On June 12th, 2025, Fernando Vives will speak at the 30th Hospitality Operator Forum in Paris. With 25+ years in hospitality and as Chief Commercial Officer of NH Hotel Group under Minor Hotels, Vives emphasizes strategic revenue management and topline growth as key to sustainable profitability. Advocating for revenue intelligence and operational empowerment, Vives is set to share his expertise at the InterContinental Paris le Grand, pushing for a proactive approach to industry challenges.

3 min

Canal House of Georgetown Houses Marriott’s One Millionth U.S. Hotel Room

🏦 Canal House of Georgetown celebrated as Marriott International's one millionth room in the U.S. on April 8, 2025, in Washington, D.C. Developed by Douglas Development and managed by TPG Hotels & Resorts, the property includes a 107-room hotel with diverse room geometries and a signature restaurant, the C&O Lounge. Design elements throughout the hotel pay tribute to Washington, D.C., with roses and deep green hues, while the C&O Lounge menu features local flavors and ingredients.

3 min

Choice Hotels Kicks Off MasteryX Tech Innovation Summit

🏨 Choice Hotels International, Inc. began its 10th annual MasteryX tech summit in Scottsdale, Arizona, on April 9, with over 650 associates participating in workshops and sessions on AI, quantum computing, and other technologies, aiming to boost revenue and efficiency for hotel owners. Last year’s MasteryX innovation automated special rates and promotions, leading to nearly 450,000 room nights and $31 million in sales. The company has introduced several industry-first technologies, like the first hotel website with real-time info in 1995, the first cloud-based PMS in 2003, and fully migrated to AWS Cloud in 2024.

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Hotel brands don't sell rooms, they sell loyalty cards and franchises. If… | Martin Soler | 95 comments

🏨 Hotel brands focus on selling loyalty cards like Bonvoy and All, rather than the company names like Marriott or Accor. They have two offerings: loyalty programs for guests that create recognition and rewards, and hotel brands for investors that define positioning and operation playbooks. These strategies allow guests access to a global network, owners to benefit from brand equity, and hotel groups to grow through partnerships and franchises, while individual properties manage guest experiences. Hospitality still thrives in smaller or independent properties, especially luxury ones, while big brands ensure consistency for frequent travelers.

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