TOP NEWS

💾 eviivo, a booking and property management platform, and Breezeway, an operations and guest experience platform, have integrated to streamline property operations and enhance guest experiences. The integration combines eviivo’s AI booking management tools with Breezeway's AI-driven maintenance expertise. Property managers can save over 40 hours monthly and cut operational costs by up to 30%. The collaboration facilitates real-time coordination of tasks across major booking platforms, reduces overbooking, and accommodates ad-hoc guest requests, ensuring properties meet high standards. Jake Ryan of Book Hocking, managing over 150 cabins, lauds the integration for its simplicity and efficiency.

💾 eviivo, a booking and property management platform, integrated with Breezeway, an operations and guest experience platform, to enhance property operations and guest experiences. This union allows property managers to save over 40 hours per month and cut operational costs by up to 30%. The integration facilitates automated workflows, efficient inventory tracking, and seamless communication between booking information and maintenance teams. Jake Ryan of Book Hocking, with over 150 cabins, endorses the efficiency gains from the partnership. Gwenael Merlin of eviivo and Peter Andruszkiewicz of Breezeway tout the strategic and guest experience benefits.

🌍 Accor, Booking.com, and the University of Surrey's report, based on research, seeks to understand and motivate sustainable travel decisions. Research highlighted the efficacy of specific sustainability messaging in reducing traveler skepticism, with clear information reducing skepticism from 46% to 21%. Sustainable travel is considered important by 83% of travelers, and 67% feel inspired by responsible practices. Recommendations include highlighting sustainable practices, balancing appeals to pleasure and comfort, empowering guests, and helping maintain home-like sustainability. Data was obtained via interviews, surveys, and behavioral experiments with travelers from the US, Germany, France, and India, and utilized eye tracking and facial analysis technologies. The partnership aims to craft clear communications to engage guests in hotels' sustainability journeys.

🏨 Rosanna Maietta, AHLA President and CEO, testified before the U.S. House of Representatives Committee on Education and Workforce. U.S. hotels support 1 in 25 jobs and contribute nearly $900 billion to GDP, yet employment remains nearly 10% below pre-pandemic levels with over 200,000 positions unfilled. Maietta cited workforce shortages, inflation, overregulation, and urged Congress to expand the H-2B program, pass the Save Local Business Act, and maintain key tax provisions. Hotel wages rose over 15% faster than the national average, with enhanced benefits offered.

🏨 Hotel development faces rising costs due to material price increases, higher contractor bids, and a tight labor market. Strategies for financial success include early and accurate budgeting with third-party validation, exploring phasing to spread expenses and support cash flow, leveraging economies of scale for procurement, ensuring on-time project delivery, adopting a design-build approach to streamline processes, and underwriting insurance costs with an Owner-Controlled Insurance Program (OCIP). These approaches help navigate economic challenges and ensure project success. Story contributed by Jake Zwaagstra, CEO of TriCelta Development.

📌 Despite 85% of companies believing they provide excellent customer service, 76% of customers think services could be better. Customer Experience Platforms (CXPs) aid hospitality staff with real-time insights and sentiment analysis, enhancing service without replacing human interaction. CXPs provide centralized feedback, live alerts, competitor benchmarking, and support for personalized experiences, enabling teams to respond swiftly and make informed improvements. These platforms detect trends like slow check-ins, allowing for proactive adjustments.

📦 Successful hotel revenue management extends beyond room pricing, focusing on data-driven decisions, guest segmentation, and cross-departmental synergy. Key strategies include defining target guests to inform pricing and marketing efforts, utilizing business intelligence tools for analysis, and adopting micro-market segmentation by travel reason, origin, distribution channel, booking behavior, and stay length. Real-time demand forecasting and dynamic pricing must be tailored to guest profiles and communicated to RMS vendors. Profit maximization involves all departments, emphasizing total guest revenue, with KPIs reflecting overall financial goals. The approach fosters guest satisfaction, enhanced experiences, and long-term hotel profitability.

🌍 In April 2024, European travel and tourism associations signed a Joint Declaration on sustainability in Rhodes with goals to decarbonise and collaborate with EU policymakers. The 2024-2029 sustainability asks include simplified regulations, increased EU green investment support, integration into EU energy policies, and promoting intermodal transport. These initiatives aim to create a competitive, resilient industry, supporting microenterprises in hospitality. For details, see the Rhodes Forum Leaflet and Joint Declaration.

📍 Travel Compositor, part of Travelsoft Group, will introduce its interactive booth with an AI-powered virtual assistant, Dora, at ITB Berlin. The new solution, designed for travel agencies, hotels, airports, and tourist offices, employs artificial intelligence, virtual avatars, and voice recognition for booking accommodations, flights, and activities. Developed in-house over 18 months, it's customizable for various clients. Live demos at ITB Berlin are available at Stand 147, Hall 5.1.